Terms of Service

These Terms of Service ("Terms") govern your access to and use of cardr.com, the CarDr ULTRA device, the CarDr client dashboard, and any related software, APIs, or SDKs (collectively, the "Services"), provided by CarDr ("CarDr," "we," "us," or "our"). By accessing our website, placing an order, or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.

1. Eligibility and Account Use

The Services are intended for use by licensed dealerships, automotive auctions, fleet operators, warranty administrators, lenders, and other business customers. CarDr does not sell or ship devices to individual consumers. Dealership and business accounts are subject to verification before device activation, and CarDr may decline or delay activation pending that verification.

2. Orders, Pricing, and Payment

You may place an order for ULTRA devices and scan packages online at cardr.com or through a CarDr sales representative. Payment for online orders is collected at checkout by credit card or another payment method we make available, and is processed by a third-party payment processor. By submitting an order and payment details you represent that you are authorized to use the payment method and to bind the business you represent, and you authorize CarDr and its payment processor to charge the total shown at checkout, including any applicable shipping and taxes. An order is not accepted until CarDr confirms it. CarDr may decline, hold, or cancel any order, for example because account verification under Section 1 is incomplete, an item is unavailable, a pricing or listing error has occurred, or fraud is suspected; if CarDr cancels an order after charging you, CarDr will refund the amount charged for that order.

Published pricing may change at any time, but the price shown at checkout, or confirmed in writing by a CarDr sales representative, when you place your order governs that order. Prices exclude taxes and shipping unless stated.

Monthly diagnostic service plans are priced per rooftop: Dealer OEM 50 Monthly is $219/month for 50 scans; Dealer OEM 100 Monthly is $399/month for 100 scans; Dealer OEM 250 Monthly is $699/month for 250 scans; Dealer OEM 500 Monthly is $1,299/month for 500 scans; Dealer OEM Unlimited Monthly is $1,799/month for unlimited scans, subject to a fair-use policy. All monthly plans share scans across ALL existing ULTRA adapters, with no new adapter included. CarDr collects $0 sales tax on these monthly plans; this is a collection policy, not a claim of statutory exemption. You enroll in a monthly plan by choosing it at checkout and authorizing recurring billing; one-time packages (First Scan and Starter) never enroll a subscription. The first month is charged at checkout for one rooftop per order. Stripe monthly checkout sets up the recurring billing you authorize, including when you choose an optional plan with a kit. A kit purchased without a monthly plan does not start a subscription. For legacy first-month checkout through Authorize.Net, CarDr will contact you to set up monthly billing. Monthly subscription fees cover the scan allotment and included features described at the time of purchase and are billed in advance. Subscription fees may be paid by credit card. If you provide a credit card or other payment method for a subscription, you authorize CarDr and its payment processor to charge it for the fees due each billing period, including any scan overage charges and applicable taxes, on a recurring basis until the subscription is cancelled under Section 5. You are responsible for keeping your payment information current. If a payment fails, CarDr may retry the charge, suspend access to the Services, or terminate the subscription, and the amounts due remain payable. Scans included in a monthly package expire at the end of that billing month and do not roll over to the next month. Scans beyond your plan's included allotment, or features not included in your plan, are not available unless separately purchased or arranged with our sales team.

Except as expressly stated in Section 3 (Device Warranty), Section 4 (ULTRA First Scan: 30-Day Money-Back Guarantee) or as required by applicable law, all fees and charges are non-refundable. Before initiating a chargeback or payment dispute for an amount charged under these Terms, you agree to contact CarDr at support@cardr.com or (800) 932-1120 and give us a reasonable opportunity to resolve the issue.

3. Device Warranty

CarDr ULTRA devices carry a 90-day warranty from the date of shipment covering manufacturer defects in materials or workmanship. This warranty does not cover damage from misuse, unauthorized modification, accident, or normal wear. If a device is found defective under this warranty, CarDr will repair or replace it at its discretion. This warranty is provided in place of all other warranties, express or implied, to the maximum extent permitted by law.

4. ULTRA First Scan: 30-Day Money-Back Guarantee

If you buy the ULTRA First Scan package ($299: one ULTRA device and 50 trial scans) directly from CarDr.com Inc, you may return the ULTRA device within 30 days after it is delivered and receive a refund of the $299 package price, subject to the following: (a) contact support@cardr.com or (800) 932-1120 within the 30 days to request a return authorization before sending anything back; (b) return the device within 14 days after we issue the return authorization, in its original condition with all accessories and packaging; devices that are damaged, altered, or incomplete may not qualify for a full refund; (c) you are responsible for return shipping costs; (d) refunds are issued to the original payment method within 10 business days after we receive and inspect the device; (e) the guarantee covers the one-time package price only; included scans are not refunded separately, and monthly scan package fees already billed are not refunded under this guarantee (the monthly package is cancelled under its own 30-day cancellation policy in Section 5); (f) the guarantee applies once per dealership, auction, or fleet account and only to accounts CarDr has verified; and (g) this guarantee does not limit the 90-day manufacturer-defect warranty on devices in Section 3 or any rights you have under applicable law.

5. Subscription Cancellation

Monthly subscriptions may be canceled with 30 days' written notice to CarDr. Cancellation takes effect at the end of the then-current billing cycle following the notice period. Fees already incurred, including scan overage charges, remain due.

6. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or interfere with the Services or the security of our platform; (c) resell, sublicense, or provide access to the Services to any party outside your organization without our written consent; or (d) use the Services in a manner that infringes the rights of any third party.

7. Vehicle Data, Scans, and Reports (Provided As-Is)

All scans and all diagnostic and appraisal reports, including the Arbitration Risk Report and Arbitration Risk Flag, together with repair-cost estimates, severity rankings, code-reset and warning-light indicators, recall information, and any other data, results, or outputs generated by or through the Services (collectively, "Scan Results"), are provided strictly "AS IS" and "AS AVAILABLE," and CarDr gives no guarantee or warranty of any kind regarding them. CarDr does not guarantee or warrant that any scan will complete; that any Scan Result will be accurate, complete, current, or error-free; that any scan or report will detect, identify, or disclose every fault, defect, condition, diagnostic trouble code, recall, prior repair, accident, or code reset present in or affecting a vehicle; or that any Scan Result will predict the cost, timing, or outcome of any repair, purchase, sale, appraisal, financing, or arbitration. Scan Results depend on factors outside CarDr's control, including the vehicle's design and condition, manufacturer and third-party data, connectivity, the user's phone and software environment, and information supplied by users, and a clean or favorable Scan Result is not a representation that a vehicle is free of defects. Scan times and ECU counts stated by CarDr are typical estimates and not guarantees.

Scan Results are decision-support tools for experienced inspectors and business decision-makers. They do not replace professional judgment, a complete physical inspection, a vehicle history report, a legal or arbitration determination, or advice of any kind. You are solely responsible for every decision you make, and every action you take or omit, based on Scan Results, including buying, selling, bidding on, pricing, financing, reconditioning, warranting, or arbitrating any vehicle, and you accept all risk of doing so. No employee, representative, or marketing material of CarDr has authority to give any guarantee, warranty, or assurance about Scan Results, and any such statement is not binding on CarDr unless it is set out in a written agreement signed by an authorized officer of CarDr. Nothing in this Section 7 limits the device warranty in Section 3 or the ULTRA First Scan return right in Section 4, which concern the device and the package price only and not Scan Results.

8. Intellectual Property

CarDr, the CarDr logo, CarDr ULTRA, Mechanical Intelligence, and related marks are trademarks of CarDr. The Services, including our software, reports, and documentation, are protected by intellectual property laws and remain the property of CarDr and its licensors. Nothing in these Terms grants you rights to our intellectual property except the limited right to use the Services as intended.

9. SDK, API, and White-Label Use

Use of the CarDr SDK or API is subject to any separate developer or integration agreement provided at the time of access. White-label deployments (custom-branded hardware or applications) are governed by the specific partnership agreement executed between CarDr and the partner.

10. Disclaimers

THE SERVICES, THE SCAN RESULTS, AND ALL SOFTWARE, DATA, AND CONTENT PROVIDED BY OR THROUGH CARDR ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND DEVICES ARE PROVIDED WITHOUT WARRANTY EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED IN SECTION 3. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARDR AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES AND GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CARDR DOES NOT WARRANT THAT THE SERVICES OR ANY SCAN WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THEY WILL BE COMPATIBLE WITH, OR WILL DETECT EVERY CONDITION OF, ANY VEHICLE.

11. Limitation of Liability and Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARDR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ANY DIMINUTION IN VEHICLE VALUE, ANY COST OF REPAIR, RECONDITIONING, REPLACEMENT, OR ARBITRATION OF ANY VEHICLE, OR ANY CLAIM BY A THIRD PARTY, ARISING OUT OF OR RELATING TO THE SERVICES, THE DEVICES, THE SCAN RESULTS, OR THESE TERMS, UNDER ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, AND STRICT LIABILITY), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CARDR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS, THE DEVICES, THE SERVICES, OR THE SCAN RESULTS WILL NOT EXCEED THE AMOUNT YOU PAID CARDR IN THE 12 MONTHS PRECEDING THE CLAIM.

The remedies in Section 3 and Section 4 are your sole and exclusive remedies for the matters they cover. These limitations apply even if a limited remedy fails of its essential purpose, and they reflect an allocation of risk that is reflected in the pricing of the Services. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless CarDr and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against all claims, losses, liabilities, damages, judgments, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to (a) your use of the Services, the devices, or the Scan Results, or any decision or action taken or omitted in reliance on them; (b) your breach of these Terms; (c) your violation of any law or of any third party's rights; or (d) any claim by your customers, buyers, sellers, lenders, or other third parties relating to a vehicle you buy, sell, appraise, finance, wholesale, or arbitrate.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, unless otherwise agreed in a separate written agreement between you and CarDr.

14. Contact Us

CarDr.com Inc
150 South Pine Island Road, Suite 322
Plantation, FL 33324
info@cardr.com  |  (800) 932-1120