Frequently Asked Questions - FAQ
Call us now 1-800-932-1120, if you have any questions. Click here to place an Inspection Order
How long does it take to receive a Vehicle Inspection Report?
A typical inspection is completed in under 1 business day. At the time of placing the order we ask that you to provide the availability / schedule of the vehicle seller.
Once they confirm time the orders are assigned real time to available/ closest inspector.
We have hundreds of Vehicle Inspectors nationwide, an inspector will typically arrive within 4 business hours of confirmation of time at the time scheduled.

Vehicle Inspection Report typically within 8 business hours.
We typically anticipate the vehicle Inspection should be completed within 24 business hours - of the Seller confirming the time of the inspection. Essentially, the car inspection time depends on the Sellers availability to allow the inspector to inspect the vehicle.
The report is sent automatically to you by email once ready, unless the system detects a poor picture or a missing detail - in which case the Inspector has to fix the deficiency. Please allow for 1 business hour after the completion of the inspection for delivery of the Inspection Report.
Dealer Vehicle Appraisal Solutions
CarDr.com’s Vehicle Appraisal Solutions comprises of the “Vehicle Appraisal” smartphone App and CarDr.com's Bluetooth OEM Quality OBD Device is available ONLY to licensed car dealers.
Download more information about CarDr.com Vehicle Appraisal Solutions.
What does CarDr.com's Vehicle Inspection include?
Our Vehicle Inspection Steps are:
1. Car Damage History: Identify potential past problems
2. Physical Inspection: 500+ touch point inspection performed by a qualified inspector using the patent pending CarDr.com Inspector app
3. OBD Diagnosis: DTC/ML Error Codes + OBD Monitors + OBD data capture
4. AI-Based Vehicle Health Scoring & Comparison To Peers: Determine if the inspected vehicle is a good value
A 150+ check point vehicle inspection - using the patent pending CarDr.com Vehicle Inspection App.The Inspection App guides an inspector through a visual inspection of Exterior, Interior, Mechanical,Road Test, fluids, body, brakes, cooling system, suspension, HVAC, tires, external appearance, On Board Diagnostics, Check Engine light errors, Odometer reading & VIN Fraud detection
Main components of the Inspection include:
- Exterior of the vehicle
- Interior of the vehicle
- Mechnical
- OBD (if supported)
- Driving Test (if seller & weather permits)
- RPM/Idle Test - to rank OBD data and collect OBD Monitors

Science of used Car Inspection
The Physical Inspection of the Car performed by the qualified inspector using a CarDr.com Inspection App covers 500+ touch points including. The List of key Touch points includes - Driver Side Front Panel, Driver Side Front Door, Driver Side Rear Door, Driver Side Rear Panel, Rear Windshield,Rear Trunk, Rear Bumper, Passenger Side Front Panel, Passenger Side Front Door, Passenger Side Rear Door, Passenger Side Rear Panel, Front Windshield, Front Hood, Front Bumper, Top/Roof, Headlight Left, Headlight Right, Exterior Paint Condition, Frame Damage, Rust, Tail Lights, Directional Lights Left, Directional Lights Right, Sunroof,Door Mirrors, Side Mouldings, Convertible Top, Body Seals, Rocker panel, Back-up Camera, Wiper Blades, WindShield Washer, Body Alignment, Antenna, Body repair, Steering Wheel, Sun Visors, Horn, Cruise Control, Seat Condition, Heated Seats, Seat Belts, Clock, Radio/Nav, Inner Door Panels, Interior Trim, Power Locks, Window Switches, Window Function, Center Console, Dashboard, Dashboard Warning Lights, Stereo Sound Level, Air Conditioning, Heater, Rear Defroster, Carpet, Floor Mats, Cigarette Use, Unusual Odors, Cup Holders, Upholstery, Headliner, Blower Motor, Dash Gauges,Odor,Interior Grade,Air Filter,Battery Condition,Charging System,Cooling Fan Condition,Radiator Cap Sealing, Hoses, Radiator, Engine Coolant, Coolant Leaks, Belts, Power Steering, Steering Fluid, Engine Oil, Engine Fluid Leaks, Engine, Transmission Fluid, Transmission Leaks, Brake System, Brake Fluid Leaks, Transfer Case Leaks,Differential leaks, Exhaust System,CV Joints and Axles, Shocks and bushings, Ball Joints and Tie Rods,Key Fob, Tire Manufacturer/Brand, Left Front Tire, Left Rear Tire,Right Rear Tire,Right Front Tire, Spare Tire,Wheels, Wheel Lug Nuts, Undercarriage, Accessories, Engine Starting, Engine, Transmission, Clutch, Differential Performance, Transfer Case Performance, Wheel Bearing Performance, Brakes, Parking Break, Suspension Performance, Steering, Tire Pressure System (TPMS), Manual Gear's Shift, Computer Diagnosis & On Board Diagnostics (OBD) of all known error codes.
The inspector will try to read the On Board Diagnostic codes from the Engine Control Unit (ECU) for DTC trouble codes and other OBD Monitor Errors. The inspector also conducsts and IDLE & Tet Drive - if it’s safe and operational and if permission from the owner has been given.
CarFax

carfax damage history included in every vehicle Inspection
CarFax "Damage and Flood report" is included in every Used Vehicle Inspection. Sample Reports
CarFax VHR - Vehicle History Report - which includes - ownership and service history - you can order it as part of the checkout as an Add-On
Vehicle Inspection Process, qualifications & Tools
The Inpectors use CarDr.com's patent pending Vehicle Inspection App and tools such as a tire depth gauage & OBD Scanner / Adapter. The Inspection data and process is AI server supervised to ensure quality.
All the inspections are parking lot inspections.
The vehicle Inspectors are professionals who usually have multiple years of vehicle repair experience and or ASE certifications.
On Board Diagnostic (OBD) Data - What is it and why is it important?

OBD-Adapter-being-plugged-in
Our Patent pending inspection APP reads - Check Engine Light Codes (DTC's), OBD Monitors / Emission Monitors, and OBD or On-board diagnostics. OBD refers to vehicle's self-diagnostic and reporting capability.
Modern vehicles provide real-time OBD data in addition to a standardized series of diagnostic trouble codes, or DTCs, which allows to rapidly identify and remedy malfunctions within the vehicle.
Our inspection checks for all DTC Error Codes and reads all On Board Diagnostics parameters using the OBD-II standard. We also read the DTC- error codes/check engine lights + key 200+ parameters from the ECM.
OBD Monitors:
The purpose of readiness monitors is to self-diagnose the car’s emission control systems. The monitors are also known as Emissions Monitors as they watch the car’s emission related systems. OBD2 Readiness Monitors are a vehicles powerful self check diagnostics.
Vehicles may perform up to 11 system tests or routines.The output of readiness monitors tell the CarDr.com App whether the car’s computer has completed the tests successfully.
The OBD Parameters scanned Include - Engine load, Engine RPM, Vehicle speed, Throttle position, Coolant temperature, Fuel trim, Fuel pressure, Fuel system status, Intake manifold pressure, Intake air temperature, MAF air flow rate, Air status, Oxygen sensor status, Runtime since engine star,t Distance with MIL on, Fuel tank level input, System vapor pressure, Absolute load, value, Hybrid battery pack life, Engine oil temperature, Engine fuel rate, Torque, VIN & Various DTCs.

OBD Adapter being plugged in

OBD Monitors

On Board Diagnostics (OBD) Adapter
CarDr.com Vehicle Inspector App?
The CarDr.com Inspector App is a patent pending - Vehicle Inspection Mobile Application - which insures a comprehensive inspection, so nothing is missed. The mobile application ensures that all 150+ points are covered and gathers the On Board Diagnostic Data from the Vehicle - Idle and Drive (if permitted)
The CarDr.com Vehicle Inspection Application is ONLY available to Approved CarDr.com Inspectors. They go through an approval process and get a login. Currently the app is only available for Vehicle Inspectors. Click here to apply to be a vehicle inspector.
Download the APP now.
Can I get the CarDr.com Inspection App?
Currently the CarDr.com Mobile Vehicle Inspection APP is ONLY available to Approved CarDr.com Inspectors. Applicants pass a thorough approval process and get a login once deemed qualified to conduct inspections with CarDr.com. Click here apply to be a vehicle inspector.
Does CarDr.com have an available customer app?
The consumer vehicle App with diagnostic capabilities, maintenance tips and driver services is scheduled to launch in the next few months.
Can I place my order outside regular business hours?
Yes. Our website is open to take orders 24 hours a day. Our entire Order to inspection report system is highly automated and overseen by an AI. All status and services are all Web based and available online on a self serve basis - including - Orders, Cancellation, Assignment, Scheduling, Rescheduling etc. Our Office business hours are Monday through Friday from 8:30 am to 5:00 pm CST. The inspectors will many a times perform inspections on weekends if sellers are available. All schedule and availability is online.
If you place your order after hours or on the weekend, we will assign your order to the inspector right away after the seller confirms time. If the seller confirms and the Inspector is available - the inspection will be scheduled.
Daylight is necessary for a good quality inspection. A lot of our inspectors are available to work weekends. You can track your order status real time.
What are CarDr.com's certification and qualification requirements for inspectors?
Vehicle inspectors come to CarDr.com from a variety of mechanical and auto-industry backgrounds including used car auction evaluators, body shop estimators, insurance adjusters, and other automotive technology professions.
Upon becoming an CarDr.com inspector, they complete an extensive training program with the use of CarDr.com’s Vehicle Inspection Mobile Application that creates a consistent and comprehensive vehicle inspection report.
How can I apply to be a vehicle inspector?
Vehicle Inspector Application
Apply at: https://cardr.com/vehicle-inspectors/
Download the Mobile Application which works only for approved inspectors
What if the vehicle owner won’t allow the inspector to conduct the test drive during an inspection?
While it is always preferable to conduct a test drive, the vehicle owner may not allow it due to weather conditions, insurance concerns or other reasons. If the inspector is not allowed to ride along with the owner of the vehicle during the test drive, the inspector will notate that the test drive did not occur.
The Vehicle Inspectors will still try to collect the OBD Scan Port / OBD data - which will allow CarDr.com to revert with DTC Error Code, VIN Number & Odometer authenticity as shared by the vehicle's OBD Engine Control unit
Is there a Vehicle Inspection Report guarantee?
The used vehicle inspection is "as is" and is on a best effort basis. It is NOT guaranteed.
As such, any used car inspection cannot be guaranteed.
We do provide CarFax damage history, a comprehensive inspection report and OBD monitors yet it is important to note that vehicle inspections contain many variables and some sellers might deliberately try to hide faults within the vehicle.
We will try to spot as many issues - from OBD date, VIN fraud check, variation in odometer reading as provided by the OBD data - which could all indicate a potential red flag.
Do you check cylinder compression?
Our inspectors ONLY conduct a visual inspection and On Board Diagnostic scan - to look for OBD monitors and check for DTC error codes.
We do no other mechanical tests. The OBD scan can indicate a PID for cylinder compression - if the manufacturer supports it.
Does CarDr.com provide vehicle registration / emission tests?
No. CarDr.com does NOT provide vehicle registration - please contact the Department of Motor Vehicles inspection.
We provide "pre-purchase" vehicle inspections. Our OBD Monitors test results are part of the inspection report. so the results will tell you if the vehicle can fail or pass the emission inspection
We do NOT perform any certification for state required emission test.
Do parking lot inspections require a car lift?
Our Vehicle Inspectors do not put the car on a jack or lift. They provide a parking lot inspection.
Where can I get the CarDr.com Inspection App?
It is currently available to approved inspectors and needs a login. You can download the app below:
Sample Inspection Reports
CarDr.com's Vehicle Inspection report is easy to read - and provides a vehicle's Reliability Grade
Sample Inspection Report. To see sample reports by Vehicle type - visit the Order page
What is CarDr.com's coverage area?
We provide Used Car Inspections Nationwide - to check coverage in your state or zip click on the Check Coverage By State
How can I schedule an inspection?
Orders are assigned real-time to the available inspector closest to the automobile. To help the inspector please provide the availability of the seller, from whom the vehicle is from. Once an order is placed the seller is notified and asked to confirm time (or reschedule, if they like).
The Inspectors are typically available 8am to 6pm on Business Days and sometimes weekends.

Vehicle Inspection Report typically within 8 business hours.
What are CarDr.com's Inspection prices?
Value is very important and to keep the cost to you low and provide maximum value.
We provide an Uber type Inspector assignment - closest/available/time overlap.
Ours inspections are the most comprehsive in the industry and are supervised by a cutting edge AI driven comprehensive process to provide to you - the highest quality reports. The prices are as indicated on the Order page.
What does a Sample Inspection Report look like?
CarDr.com Used Car Inspection Report is prepared after a comprehensive 4 step inspection process - which includes Car History, physical car inspection by a qualified car inspector, car error code and OBD Data analytics collected by our Inspection App using an OBD adapter. AI supervision then reviews all prior elements and runs a peer comparison to generate a final score of the car.
What if the vehicle is sold by the seller prior to the inspection date?
if the inspection was not performed we will gladly refund you per the "cancellation policy"
Our entire system is fully transparent and self-served. To cancel or reschedule login. edit Vehicle info/ location, change or use the AI Chat or login as customer and edit/cancel order
Can I change the vehicle I ordered an inspection on?
Yes. Before the seller accepts the time – you can. If the time and inspector have already been assigned and/or confirmed, please consult the "Cancellation Policy".
Where does CarDr.com perform Vehicle Inspections?
We’ll conduct an inspection at seller's premises - residential, business and industrial locations throughout the United States.
Inspectors go directly to the vehicle and need the owner/seller to provide us access to inspect the vehicle.
Inspection report for obtaining a loan for a vehicle?
Typically lender will accept the CarDr.com Inspection report for purposes of evaluating a used vehicle loan. Our Vehicle Inspection Report includes the Vehicle Reliability Score & optionally the AI Vehicle Fair Price. The Vehicle Inspection Report acceptance, it's at the vehicle lenders discretion. Please send them a sample vehicle inspection report first to see if they will.
CarDr.com's "AI's Fair Value" and "Vehicle Reliability Score" included in the Inspection Reports are exceptional value and most banks will welcome them.
Can I speak with the inspector who conducted my inspection following receiving the report?
Yes, if a customer would like to speak with the CarDr.com inspector who conducted the inspection, we have a Verbal Assessment Option that can be added to your order and one of our Senior Inspectors from CarDr.com will contact you after the completed inspection to answer general questions about the vehicle.
Please add that option when placing the order. We also highly suggest the CarDr.com's AI Fair Value as an add on option to add when placing the order.

Options Available when Placing an Inspection Order with CarDr.com
Is CarDr.com able to fulfill specific requests?
if you notate them on the order form we will try to accommodate it. Please add it
Can a Vehicle Inspector verify the title of a vehicle?
The inspector will identify the VIN (vehicle identification number) - by scanning the barcode (or read - from the door frame) and double checking it on the windshield. The inspector does NOT check the authenticity of the VIN, history, or title.
The CarDr.com Inspector App obtains the VIN # using the OBD port to make sure it matches the scanned VIN. If there is an error – you will be notified. It usually indicates serious issues.

CarFax Vehicle History Report
We suggest a CarFax VHR Report - which is available on CarDr.com to verify title and ownership (as an Add On)
When you find a car in which you’re interested, you need to determine whether there are major potential problems with the car. The National Highway Traffic Safety Administration maintains a list of recalls and Technical Service Bulletins, which you may check regarding the car you have in mind for purchase. You'll want to know if the car has been in any accidents, failed smog checks, or had other past issues. You can check the history of the car on CarFax, which takes data from insurance companies, shops, and other providers. Our service integrates with CarFax and provides that report to you for a small fee.

Will the inspection report include an estimated value for the vehicle?
No exact dollar amount estimate for the vehicle’s value is included. However, the report does include the information that will help you determine accurate value.
We do have an add on service that will provide the approximate vehicle value - please order the vehicle valuation service if it's needed.

Options Available when Placing an Inspection Order with CarDr.com
How do I view my inspection report online?
Your Vehicle inspection report can be accessed online. The link will be sent by email once the inspection report is available to read.
Please see a sample Inspection report
How late can I cancel a scheduled inspection without penalty?
You may cancel an inspection for a scheduled appointment without penalty contacting us before the seller has accepted the inspection schedule. Please see Cancellation Policy for other matters.
Payment Types & Security
We Accept most Payment Types: Credit Cards: Visa, Discover, and American Express. Credit Card Payment is secured by Authorize.net


Order Cancellation Policy
Cancellation Policy and Terms of Service:
Customer can cancel inspections with a 10% cancellation fee on a refund or a full credit of equal value towards another inspection prior to the inspection appointment being confirmed/set with seller.
After an inspection appointment has been confirmed and an inspector has been assigned to the inspection, customers can cancel the inspection at this point with a 30% cancellation fee or a full credit of equal value towards another inspection.
Customers cannot cancel an inspection once an inspector is in route to an inspection location. We have a zero-refund policy at this point of the process.
Inspections cancelled due to sellers prior to the inspector being in route will be issued a full credit of equal value towards another inspection.
Inspections cancelled by the seller once the inspector is in route will be issued a credit less a 30% rescheduling fee.



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